Zetwin Privacy Policy

This Privacy Policy explains how Zetwin ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the Zetwin platform at zetwin.vip, including the Zetwin mobile app and all associated services.

Zetwin is committed to protecting the privacy of every player. We understand that when you share your personal information with us, you are placing trust in Zetwin — and we take that responsibility seriously. This policy is written in plain English so that every player in Bangladesh can understand exactly how their data is handled, without needing a legal background to make sense of it.

By registering on Zetwin, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using the Zetwin platform. If you have questions, our support team is available 24/7 and will be happy to explain anything in more detail.

This Privacy Policy should be read alongside the Zetwin Terms and Conditions, which form part of the overall agreement between you and Zetwin.

Zetwin collects only the personal data that is necessary to provide you with a safe, fair, and functional gaming experience. The categories of data we collect are set out in the table below.

Zetwin collects your personal data through the following channels:

• Direct registration: When you create a Zetwin account, you provide your name, mobile number, date of birth, and payment account details directly to us.
• Identity verification: When you submit documents to verify your identity, we collect the information contained in those documents.
• Transactions: Every deposit and withdrawal you make on Zetwin generates transaction data that is automatically recorded in our systems.
• Platform usage: As you use the Zetwin platform, we automatically collect technical data such as your IP address, device type, and session information through cookies and similar technologies.
• Support interactions: When you contact Zetwin's support team via live chat or email, the content of those conversations is recorded and stored.
• Third-party payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, those providers may share transaction confirmation data with Zetwin.

Zetwin does not purchase personal data from data brokers or any other third-party data sources. All data we hold about you comes directly from your interactions with the Zetwin platform.

Zetwin uses your personal data for the following purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to fulfil our contract with you, because we have a legal obligation, or because we have a legitimate interest that does not override your privacy rights.

• To create and manage your Zetwin account.
• To verify your identity and age in compliance with applicable regulations.
• To process your deposits and withdrawals via your chosen mobile financial service.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits you have set.
• To send you transactional notifications such as deposit confirmations and withdrawal updates.
• To respond to your support queries and resolve disputes.
• To improve the Zetwin platform based on aggregated usage data.
• To comply with legal and regulatory obligations applicable to Zetwin.

Zetwin does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which Zetwin may share your data with trusted third parties, as described below:

• Payment processors: Zetwin shares the minimum necessary payment data with bKash, Nagad, and Rocket to process your transactions. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers: Zetwin may use third-party KYC (Know Your Customer) service providers to verify your identity documents. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
• Fraud prevention services: Zetwin may share technical data such as IP addresses and device fingerprints with fraud prevention partners to protect the platform and its players.
• Legal authorities: Zetwin will disclose personal data to law enforcement or regulatory authorities when required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of Zetwin's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

All third parties with whom Zetwin shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose beyond what is strictly necessary.

Zetwin uses cookies and similar tracking technologies to make the platform work correctly, to keep you logged in between sessions, and to understand how players use the platform so we can improve it. The types of cookies Zetwin uses are described below.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies will not affect your ability to play games or make transactions on Zetwin, but it may affect some personalisation features.

Zetwin retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your account and for five years after account closure, in compliance with anti-money laundering regulations.
• Transaction records: Retained for seven years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for two years from the date of the last interaction.
• Technical and usage data: Retained for 12 months from collection, after which it is anonymised or deleted.

When your data reaches the end of its retention period, Zetwin will securely delete or anonymise it so that it can no longer be linked back to you as an individual.

Zetwin takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data in transit between your device and Zetwin's servers.
• Encryption of sensitive data at rest, including payment account details and identity documents.
• Strict access controls ensuring that only authorised Zetwin staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the Zetwin platform.
• Two-factor authentication options for player accounts.
• Continuous monitoring of platform activity for signs of unauthorised access or suspicious behaviour.

As a Zetwin player, you have the following rights in relation to your personal data. To exercise any of these rights, simply contact the Zetwin support team. We will respond to all requests within 30 days.

• Right of access: You have the right to request a copy of all personal data that Zetwin holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You have the right to request that Zetwin delete your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: You have the right to request that Zetwin limits the way we use your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to Zetwin processing your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where Zetwin processes your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

The Zetwin platform is strictly for adults aged 18 and over. Zetwin does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on Zetwin or attempt to use any of our services.

If Zetwin becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on Zetwin, please contact our support team immediately so we can investigate and take appropriate action.

Zetwin uses age verification checks during the registration process and reserves the right to request proof of age at any time. For more information about our responsible gaming tools, including those designed to protect younger people, please visit our Responsible Gaming page.

Zetwin may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make material changes to this policy, we will notify registered players via email or an in-platform notification, and we will update the "Last updated" date at the top of this page.

Your continued use of the Zetwin platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you must stop using the platform and contact our support team to close your account and request deletion of your personal data.

We recommend checking this page periodically to stay informed of any updates. The most current version of this Privacy Policy always supersedes all previous versions.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Zetwin has handled your personal data, please contact our support team. We are available 24 hours a day, seven days a week, and our team is happy to assist in both English and Bengali.